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Our Rates
Why We're Better
About Beal
Contact
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Frequently Asked Questions
General FAQs
How do I complete my existing application?
Are Better by Beal deposit accounts FDIC insured?
How can I contact you?
How is my personal information used?
Where can I find a copy of my 1099 form for taxes?
What is backup withholding?
Where can I review the current account documents for Better by Beal?
Rates & Products
What are your current rates?
What if the rate changes after I apply for an account? Does that affect the rate I applied for?
Certificates of Deposit
What type of accounts do you offer?
What is APY?
What ownership categories are available for CD accounts?
What is the minimum deposit for a CD?
What happens when my CD matures?
Can I ACH my funds back at Maturity?
What fees are associated with my CD account(s)?
What is the penalty for early withdrawal?
New Account Questions
I am an existing customer but the system does not recognize me—what should I do?
What is a micro/test deposit and withdrawal verification process?
What do I do if the micro/test deposits keep failing? Or if I’m not receiving them in the first place?
I never received an email with a link to finalize my application—what should I do?
I received an email saying my account was declined—now what?
Online Banking Questions
How do I create my Online Banking profile?
My account is locked or I can’t access it. How do I reactivate/ unlock my online account?
I forgot my password. How do I get a new one?
How do I add or change an address on my account(s)?
Security Questions
What sort of security features do you use?
Where can I go to get financial education information?
Account Activities
What will my rate be when my CD matures and I decide to renew or open a new CD?
I never received my check after closeout—what should I do?
Still need help?
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